Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

At Vegas Hero, we believe that gambling should only ever be enjoyed as a form of entertainment. It is never a way to earn money, solve financial problems, or supplement your income. Please gamble responsibly and only with money you can afford to lose.

We're committed to promoting safe and responsible gaming practices. If you have concerns about your gambling habits, help is available.

Age Verification

Vegas Hero is only available to individuals who are 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher). We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not use this service.

Warning Signs of Problem Gambling

Do you recognise any of the following warning signs in your behaviour? If so, it may be time to seek help:

• Constantly thinking about gambling or planning your next gambling session
• Needing to gamble with increasing amounts of money to achieve the same level of excitement
• Feeling restless or irritable when trying to cut down or stop gambling
• Chasing losses by gambling more money to try to recover what you've lost
• Lying to family, friends, or professionals about the extent of your gambling
• Gambling to escape problems, relieve stress, anxiety, or depression
• Jeopardising relationships, education, or career opportunities due to gambling
• Borrowing money or going into debt to finance gambling
• Unable to control the amount of time or money spent gambling
• Repeatedly unsuccessfully trying to cut down or stop gambling

If you identify with several of these signs, professional support is available and can make a real difference.

Self-Help Tools & Deposit Limits

Vegas Hero provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Reality Checks: Receive pop-up reminders during your gaming session to help you stay aware of time and money spent
• Session Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break from gambling

To access these tools, please visit your account settings or contact our customer support team. Using these tools is free and confidential.

Support Organizations & Resources

If you're concerned about your gambling or someone else's, confidential help and support are available from these trusted organisations:

United Kingdom

• GamCare – Free, confidential support and information
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop – The National Self-Exclusion Scheme for online gambling
  www.gamstop.co.uk
  Self-exclude from all licensed online gambling operators
• Gamblers Anonymous – Peer support and group meetings
  Available across the UK with regular support groups

International Resources

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800 1 37 27 00

Take Action Today

If you are struggling with gambling, please reach out for help now. There is no shame in seeking support — many people have been in your position and have successfully regained control of their lives.

Whether you're in the UK or elsewhere, the organisations listed above provide free, confidential, and professional assistance. Contact them today, or speak to someone you trust about your concerns.

Your wellbeing is important to us. Help is just a phone call or click away.

Our Commitment

Oakwood Products Ltd (oakwoodproductsltd.co.uk) is committed to promoting responsible gaming. We comply with all UK gambling regulations and are dedicated to providing a safe and fair gaming environment for all our players. If you have any questions about responsible gaming or need support, please don't hesitate to contact us.